Cart
0
Lusso Vincente – Cancellation Policy
At Lusso Vincente, we understand that plans change. This policy outlines the terms for order cancellations for both ready-to-wear and custom-made leather shoes.
1. Cancellation Eligibility
A. Ready-to-Wear Shoes
✅ Can Be Cancelled If:
Request is made within 24 hours of order placement
Order has not been processed/shipped (status: "Confirmed")
🚫 Cannot Be Cancelled If:
Order status is "Shipped" or "Out for Delivery"
Item was purchased during a flash sale (marked "Non-Cancellable")
B. Custom-Made Shoes
🚫 Generally Non-Cancellable (once production begins)
✅ Partial Cancellation Allowed Only If:
Request is made within 6 hours of order placement
Production has not yet begun (status: "Design Approved")
2. How to Cancel an Order
Step 1: Contact Us Immediately
Email: cancellations@lussovincente.com
Subject Line: "Cancellation Request - Order #[Number]"
Required Details:
Order number
Reason for cancellation
Step 2: Await Confirmation
Team will respond within 12 hours with:
Cancellation approval/denial
Refund details (if applicable)
3. Refund Process for Cancelled Orders
Order Type Refund Amount Processing Time
Ready-to-Wear 100% of order value 5–7 business days
Custom Shoes (Pre-Production) Deposit minus 10% (processing fee) 7–10 business days
Custom Shoes (Production Started) No Refund N/A
Note: Refunds are issued via the original payment method.
4. Exceptions & Special Cases
A. Delayed Shipments
If order is delayed beyond promised timeline, customer may:
Request cancellation with full refund
Opt for a 10% discount to keep the order
B. Wrong Orders Shipped
If Lusso Vincente ships an incorrect item:
Full refund OR free return + replacement
5. Non-Cancellable Situations
Orders marked "Final Sale" at checkout
Custom shoes where:
Leather has been cut
Personalization (monograms/embossing) is complete
6. Contact Us
For cancellation requests or questions:
📧 Email: support@lussovincente.com
📞 Phone: +9999999999
⏰ Hours: 10 AM – 6 PM IST (Mon–Sat)
Men’s Shoe Fit Guide
Finding the right fit for men’s shoes means considering both foot length and width. Shoes that are too tight or too loose can cause discomfort and long-term foot issues. Keep in mind that sizing can vary across brands, so always check measurements before purchasing to ensure optimal comfort and support.
Prepare for Measuring Your Feet
Gather Materials and Find the Right Moment
Choose a quiet, well-lit space where you can measure your feet without interruptions. Make sure to pick a time when you can focus and take accurate measurements.
You’ll need a piece of paper, a pen, a ruler, and a pair of socks if you plan to wear them with your shoes.
Trace Your Foot
Measure Your Foot Accurately
Place a piece of paper on the floor next to a wall without a baseboard to ensure precise measurements. Stand with your foot flat, weight evenly distributed, and your heel gently against the wall.
Position your heel at the edge of the paper and carefully trace the outline of your foot with a pen. Make sure the paper and your heel align perfectly at the starting point for an accurate measurement.
Measure Your Foot Length & Width
Get Accurate Measurements
Use a ruler to measure the distance from the back of your heel to the tip of your longest toe—this is your foot length.
Next, measure the widest part of your foot by placing the ruler across the ball of your foot. This gives you your foot width, helping ensure a perfect fit for your shoes.
The Importance of a Perfect Fit
Well-Fitting Shoes Make All the Difference
Your measurements are key to finding the ideal shoe size. Men’s shoe sizes can vary by country and brand: in the U.S., sizes typically range from 6 to 16 with ⅓-inch increments; in the U.K., from 5 to 14; and in Europe, from 39 to 50.
Because sizing can differ slightly between brands, it’s essential to consult the specific size chart before purchasing.
To help you get the perfect fit, please refer to our size guide and provide your usual measurements along with any reference details. Accurate information ensures your shoes fit comfortably and look their best.