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Lusso Vincente – Return & Refund Policy
At Lusso Vincente, we strive for 100% customer satisfaction. This policy outlines the terms for returns, exchanges, and refunds for our ready-to-wear and custom-made leather shoes. By purchasing from us, you agree to these terms.
1. Eligibility for Returns & Refunds
A. Ready-to-Wear Shoes
✅ Accepted Under These Conditions:
Item is unworn, undamaged, and in original packaging.
Return requested within 72 hours of delivery.
Proof of purchase (order number/invoice) provided.
❌ Not Eligible If:
Shoes show signs of wear, scuffs, or damage.
Return initiated after 14 days.
Purchased during a "Final Sale" (clearly marked).
B. Custom-Made Shoes
🚫 Generally Non-Refundable (due to personalized production).
✅ Exceptions:
Defective/Damaged: Report within 7 days with photo/video proof.
Wrong Size/Design: Only if error was on our end (e.g., misproduction).
2. Return Process
Step-by-Step Guide:
Contact Us
Email support@lussovincente.com with:
Order number.
Reason for return.
Photos (if claiming damage).
Approval & Instructions
We’ll respond within 24 hours with:
Return authorization (RMA number).
Shipping address (India or local hub).
Ship the Item
Pack securely in original box.
Include a copy of the invoice.
Use a trackable courier (customer covers return shipping unless error was ours).
Inspection & Resolution
Processed within 5 business days of receipt.
Refund/exchange issued if criteria are met.
3. Refund Methods & Timelines
Payment Method Refund Timeline Notes
Credit/Debit Card 7–10 business days Bank processing times apply.
PayPal 3–5 business days Original PayPal account.
Bank Transfer 5–7 business days Provide correct details.
Custom Orders: Partial refunds (if applicable) exclude non-recoverable costs (materials, labor).
4. Exchanges
A. Ready-to-Wear Shoes
Free size exchange (customer pays return shipping).
New item shipped after receiving the original.
B. Custom Shoes
Exchanges only for defects/wrong fulfillment.
No design changes post-production.
5. International Returns
Duties/Taxes: Non-refundable; customer responsible for return shipping costs.
Hubs: For faster processing, returns may be directed to regional hubs (e.g., UAE for Middle East).
6. Damaged/Defective Items
Report Immediately: Email support@lussovincente.com within 7 days of delivery.
Evidence Required: Clear photos/videos of defects.
Resolution: Free replacement/refund (no return needed for irreparable items).
7. Non-Returnable Items
Accessories (e.g., shoe care kits).
Final Sale items (marked during checkout).
8. Cancellations
Ready-to-Wear: Cancel within 24 hours of ordering (pre-shipment).
Custom Orders: Cancellations forfeit deposit (covers material costs).
9. Contact Us
For return-related queries:
📧 Email: returns@lussovincente.com
📞 Phone: +91-9548416535
🏢 Address: Agra
Men’s Shoe Fit Guide
Finding the right fit for men’s shoes means considering both foot length and width. Shoes that are too tight or too loose can cause discomfort and long-term foot issues. Keep in mind that sizing can vary across brands, so always check measurements before purchasing to ensure optimal comfort and support.
Prepare for Measuring Your Feet
Gather Materials and Find the Right Moment
Choose a quiet, well-lit space where you can measure your feet without interruptions. Make sure to pick a time when you can focus and take accurate measurements.
You’ll need a piece of paper, a pen, a ruler, and a pair of socks if you plan to wear them with your shoes.
Trace Your Foot
Measure Your Foot Accurately
Place a piece of paper on the floor next to a wall without a baseboard to ensure precise measurements. Stand with your foot flat, weight evenly distributed, and your heel gently against the wall.
Position your heel at the edge of the paper and carefully trace the outline of your foot with a pen. Make sure the paper and your heel align perfectly at the starting point for an accurate measurement.
Measure Your Foot Length & Width
Get Accurate Measurements
Use a ruler to measure the distance from the back of your heel to the tip of your longest toe—this is your foot length.
Next, measure the widest part of your foot by placing the ruler across the ball of your foot. This gives you your foot width, helping ensure a perfect fit for your shoes.
The Importance of a Perfect Fit
Well-Fitting Shoes Make All the Difference
Your measurements are key to finding the ideal shoe size. Men’s shoe sizes can vary by country and brand: in the U.S., sizes typically range from 6 to 16 with ⅓-inch increments; in the U.K., from 5 to 14; and in Europe, from 39 to 50.
Because sizing can differ slightly between brands, it’s essential to consult the specific size chart before purchasing.
To help you get the perfect fit, please refer to our size guide and provide your usual measurements along with any reference details. Accurate information ensures your shoes fit comfortably and look their best.