Cart
0
Lusso Vincente – Warranty & Guarantee Policy
At Lusso Vincente, we stand behind the quality of our handcrafted leather shoes. This policy outlines our warranty coverage, guarantees, and how we resolve manufacturing defects for both ready-to-wear and custom-made footwear.
1. Standard Warranty Coverage
A. Ready-to-Wear Shoes
✅ What’s Covered (12 Months from Purchase):
Material defects (e.g., leather splitting, sole detachment)
Workmanship issues (e.g., broken stitching, loose eyelets)
🚫 What’s Not Covered:
Normal wear & tear (scuffs, creases)
Damage from misuse (exposure to water, extreme heat)
Alterations by third-party cobblers
B. Custom-Made Shoes
✅ Extended Coverage (18 Months from Delivery):
Defects in custom components (e.g., orthopedic insoles, engraved details)
Fit issues caused by measurement errors on our end
🚫 Not Covered:
Changes to foot size/shape post-purchase
Discomfort from breaking-in period
2. Guarantees
Guarantee Terms
365-Day Quality Promise If defects appear within 1 year, we repair/replace at no cost.
Perfect Fit Guarantee Custom shoes that don’t fit due to our error get remade free.
Leather Integrity Premium leather guaranteed against premature cracking (with proper care).
3. How to Claim Warranty
Step 1: Report the Issue
Email support@lussovincente.com within 30 days of noticing the defect.
Include:
Order number
Photos/videos of the defect
Description of the issue
Step 2: Assessment
Our team evaluates within 5 business days.
May request additional details or return of the shoes.
Step 3: Resolution
Issue Type Solution Timeline
Minor defect (e.g., loose thread) Repair at our workshop 10–15 business days
Major defect (e.g., sole separation) Free replacement 3–4 weeks (including shipping)
Custom shoe fit error Remade (1x per order) 6–8 weeks
4. Return Shipping for Warranty Claims
Domestic (India): Free pickup via our logistics partners.
International: Customer pays initial shipping; we cover return costs.
5. Limitations & Exclusions
Warranty voids if:
Shoes are cleaned with harsh chemicals.
Repairs are attempted by unauthorized cobblers.
Natural leather variations (grain, texture) are not defects.
6. Care Instructions to Maintain Warranty
To preserve your warranty, follow these leather care guidelines:
Use pH-neutral leather conditioner every 3 months.
Store with shoe trees to maintain shape.
Avoid prolonged exposure to rain/sunlight.
7. Contact Us
For warranty claims or questions:
📧 Email: support@lussovincente.com
📞 Phone: +9999999999
🌐 Live Chat: Available on our website
Men’s Shoe Fit Guide
Finding the right fit for men’s shoes means considering both foot length and width. Shoes that are too tight or too loose can cause discomfort and long-term foot issues. Keep in mind that sizing can vary across brands, so always check measurements before purchasing to ensure optimal comfort and support.
Prepare for Measuring Your Feet
Gather Materials and Find the Right Moment
Choose a quiet, well-lit space where you can measure your feet without interruptions. Make sure to pick a time when you can focus and take accurate measurements.
You’ll need a piece of paper, a pen, a ruler, and a pair of socks if you plan to wear them with your shoes.
Trace Your Foot
Measure Your Foot Accurately
Place a piece of paper on the floor next to a wall without a baseboard to ensure precise measurements. Stand with your foot flat, weight evenly distributed, and your heel gently against the wall.
Position your heel at the edge of the paper and carefully trace the outline of your foot with a pen. Make sure the paper and your heel align perfectly at the starting point for an accurate measurement.
Measure Your Foot Length & Width
Get Accurate Measurements
Use a ruler to measure the distance from the back of your heel to the tip of your longest toe—this is your foot length.
Next, measure the widest part of your foot by placing the ruler across the ball of your foot. This gives you your foot width, helping ensure a perfect fit for your shoes.
The Importance of a Perfect Fit
Well-Fitting Shoes Make All the Difference
Your measurements are key to finding the ideal shoe size. Men’s shoe sizes can vary by country and brand: in the U.S., sizes typically range from 6 to 16 with ⅓-inch increments; in the U.K., from 5 to 14; and in Europe, from 39 to 50.
Because sizing can differ slightly between brands, it’s essential to consult the specific size chart before purchasing.
To help you get the perfect fit, please refer to our size guide and provide your usual measurements along with any reference details. Accurate information ensures your shoes fit comfortably and look their best.